Frequently Asked Questions
Everything you need to know about your luxury leather purchase.
What kind of leather does Hidesign use?
We exclusively use high-quality, full-grain vegetable-tanned leathers. Our tanning process uses natural seeds and barks, ensuring our products age beautifully and develop a unique patina over time.
How should I care for my leather bag?
To maintain your leather's natural luster, we recommend using a soft, dry cloth for regular cleaning. Avoid exposure to extreme heat or moisture, and use a dedicated leather cream or wax periodically to keep the hide nourished.
What is your return and exchange policy?
We offer a 15-day return policy for unused items in their original packaging. Please ensure the tags are intact and you have the original invoice for a seamless refund or exchange process.
Do Hidesign products come with a warranty?
Yes, our products come with a one-year warranty against manufacturing defects. This covers issues with hardware, stitching, or zippers, but does not cover natural wear and tear or accidental damage.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days for domestic orders. International shipping timelines vary by location but typically range between 7-12 business days.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your shipment's progress in real-time.